Frequently Asked Questions (FAQ)
About Craftyhome Artist
Q: What is Craftyhome Artist?
A: Craftyhome Artist is a jewelry brand specializing in handcrafted mangalsutras, earrings AD Jewelry and beaded jewelry. Each piece is designed with love and care to celebrate tradition with a modern touch.
Q: Where are you based?
A: We are based in Mumbai, India and offer shipping across India.
2. Orders & Payments
Q: How do I place an order?
A: You can shop directly on our website Craftyhomeartist.com. Simply add your favorite pieces to the cart and proceed to checkout.
Q: What payment methods do you accept?
A: We accept UPI, debit/credit cards, net banking, and wallets. Cash on Delivery (COD) may be available for selected locations.
Q: Can I customize my jewelry?
A: Yes! We accept custom orders for personalized mangalsutras and beaded jewelry. Contact us on WhatsApp or Instagram for customization requests.
3. Shipping & Delivery
Q: Do you offer nationwide shipping?
A: Yes, we deliver across India.
Q: How long does it take to receive my order?
A: Orders are typically processed within 2-3 business days and delivered within 5-7 business days. Customized pieces may take longer.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking link via email or WhatsApp.
4. Returns & Exchanges
Q: Do you accept returns?
A: We do not accept returns for hygiene reasons, but if you receive a damaged or incorrect item, we will replace it.
Q: What if my jewelry is damaged on arrival?
A: Please contact us within 24 hours of receiving the product with video & images, and we’ll arrange a replacement.
5. Jewelry Care & Maintenance
Q: How do I take care of my jewelry?
A: To keep your jewelry looking new:
6. Contact Us
Q: How can I reach out for queries?
A: You can contact us via:
📩 Email: [juliana16martis@gmail.com]
📱 WhatsApp: [+91 9167516199]
📷 Instagram: @craftyhomeartist
Email us: juliana16martis@gmail.com
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